APRIL 2021 UPDATE & WIMBLEDON 2021 MONEY BACK GUARANTEE
We're hard at work preparing for your long awaited return to the events you love.
Wimbledon has announced that The Championships 2021 will go ahead with spectators and fans in attendance, with capacity set to be finalised. However there will be no Public Ballot or Queue this year. The only way to secure your place on CENTRE COURT or NO.1 COURT is by purchasing Debenture tickets.
Wembley Stadium will host the FA Cup Semi Finals in April and Final in May as usual. These three matches are to be used as pilot events, with a limited number of spectators to be permitted. Following this, restrictions will be further reduced for the European Championships in June and July, before a full capacity return in place for the Premier League 2021/22, which begins in 14th August.
Theatres, music venues and stadiums are set to open with a limited capacity as of 17th May, with a view to ease all restrictions and have full venues again come from 21st June.
IF THE CHAMPIONSHIPS, WIMBLEDON IS CANCELLED IN 2021 ON THE ADVICE OF UK GOVERNMENT, OUR WIMBLEDON 2021 CUSTOMERS WILL BE ENTITLED TO A REFUND IN FULL.
We care about our customers and our team; health and safety is our number one priority. If any decisions are made by the UK Government in 2021 that impacts Debenture ticketing for The Championships, Wimbledon, we will communicate with customers directly and in a timely manner.
In the unlikely event of Wimbledon being cancelled in 2021, customers will be offered a full refund.
If The Championships 2021 is cancelled, or takes place behind closed doors, will I be entitled to a refund? All Customers who have booked Wimbledon 2021 Debenture will be entitled to a full refund. Money to the value paid in GBP will be refunded to the original payment source.
If The Championships 2021 is cancelled, or takes place behind closed doors, will I be able to transfer my booking to 2022? All customers will be given the option to transfer on a like for like basis (same day on the schedule of play, same court, and same price), refund or to hold the full value of their booking on account without expiry. You will be asked to choose the most suitable option for you.
I DID NOT book my tickets with Premier Events or TICKETSTOWIMBLEDON.COM. Will I be entitled to a refund? In the first instance you should discuss this directly with the supplier in question. In the case of The Championships, Wimbledon, Premier Events will offer our Customers a choice - transfer to 2022 on a like-for-like basis at no additional cost, refund monies in full, or hold the full value of their booking on account without expiry. If you have any problems in progressing your claim elsewhere, please share details of the related correspondence with us and we will endeavour to discuss the matter on your behalf.
If I or my guests decide at a later date not to attend will I be entitled to a refund? Outside cancellation of an event at the recommendation of UK Government, our usual booking Terms and Conditions will apply. See below.
YOUR PAYMENT IS GUARANTEED
As spectator events return once again, we want to instill confidence in our customers as they look to book tickets going forward. As part of Our Guarantee, your booking is covered by our Covid-19 policy. Should an event be cancelled, take place behind closed doors, or limited capacity affects ticket allocations owing to decisions made by the UK Governement, we will provide you a choice of the following options:
A full refund.
Transfer booking, like-for-like to the following year's event, at no additional cost.
Hold full monies on your account to be used towards any future event, without expiry
Offer a change of ticket location or upgrade.
As ever, we remain open and at your service whenever you need us, and you can contact our team by phone on 020 7283 4040, email hello@premierevents.co.uk, or using our Enquiry Form and Live Chat on our website to enquire about events this month and in to the new year.
We truly appreciate your patience and understanding as we await further updates for events awaiting rescheduling. Please refer to the following guidance if you have an upcoming booking with us.
For future events that are still scheduled on the original date, there’s nothing you need to do. If anything changes, we will contact you.
If your event has been cancelled, we’ll get in touch with you directly with more information.
If your event has been rescheduled, your tickets will automatically be valid for the new date(s) and we will confirm this to you by email.
If your event has been postponed awaiting rescheduling, your booking will also be safe for the revised date once it is confirmed. We are working with the event organiser, and we will contact you as soon as we have confirmation of new dates.
We can't wait to get back to work and being of assistance, and we look forward to welcoming you, your friends and family, colleagues and business partners, to your favourite live events very soon.
