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Our Guarantee

At Premier Events, every order is 100% guaranteed to be Safe, Secure and Certain that you will get your tickets.

Premier Events are aware of the anxiety amongst clients when purchasing tickets and hospitality packages from ticket brokers. During our 30 years of experience in the tickets and hospitality industry, concerns have never been higher with an alarming number of online scammers and so called ‘fan-to-fan’ exchange websites leaving clients outside venues without their tickets, not honouring refunds and on several occasions, completely disappearing off the face of the planet!

We don’t believe in hiding behind a guarantee that isn’t worth the paper it’s printed on. We disagree with websites having ‘get-out-clauses’ when the tickets sold are fetching much more on the market than what they are sold for. All tickets we sell are genuine, but we don’t feel we need to shout about that as legitimate tickets should be taken for granted and expected when buying on the secondary market.

Our Guarantee is simple; once you confirm a booking with Premier Events, you are getting your tickets.


  • No call centres. No hold queues – Get through to a dedicated broker straight away by calling 020 7283 4040. Immediate response from email enquiries.
  • Dedicated ‘out of hours’ emergency service. 7 days a week, 52 weeks a year.
  • No waiting for "Sellers" to respond or confirm your tickets are available.
  • Monitor and track your bookings online 24/7 using ‘My Premier Events’
  • We only sell tickets from our own stock. No third parties are involved in the supply of your tickets. No sellers offering tickets they cannot supply.
  • You will receive an immediate refund on your tickets if an event is cancelled and not rescheduled.


Feature Event

The Sleeping Beauty
Royal Opera House - London, GB
Thursday 7/11/2019


Wimbledon 2020
AELTC Wimbledon
Monday 29/06/2020